PIV-audit
PIV audit
An independent review of insurers against the Code of Conduct for Personal Injury Claims Handling.
The PIV audit is a periodic, independent review of personal injury claims handlers on the insurer side, assessing compliance with the Code of Conduct for Personal Injury Claims Handling. Firms that pass may carry the PIV quality mark, signalling careful, client-focused claims handling to victims.
“The insurer again obtained the PIV quality mark after a successful PIV audit.”
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